Shipping policy

After placing an order with us, you will receive email notification to confirm that we have received your order details. This email will contain a unique order number, along with the details of the items purchased. If you notice any mistakes in the details included within this email or need to make any changes, please contact us immediately to let us know, and quote the order number that you have been given.

If you need any further questions answered in regards to your order or delivery please don't hesitate to contact our helpful Customer Service team by filling in the contact form on the 'Contact Us' page or email us at sales@hothousedesigns.co.uk

Dispatch and delivery times are estimates only, but from our experience the vast majority of orders arrive well within these times. We will always notify customers if there are any circumstances that may affect these estimated times.

The vast majority of orders will be dispatched within 24 hours to arrive with UK customers within your selected postage timeframe.

FREE 48 Hour Delivery on All UK Orders Over £20

All delivery dates that we give are only for your general guidance. We cannot be held liable if you receive late delivery of your order.

Where a signature is required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery.

Non UK / International Delivery Costs:

We are currently not shipping overseas.